Apollo Housewares Limited Privacy Policy

Our contact details

Name: Apollo Housewares Ltd
Address: Sandy Farm Business Centre, The Sands, Farnham GU10 1PX
Phone Number: 01252 782281
E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:
• Details of your journey on our website including pages accessed
• Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
• Information provided to us when you communicate with us for any reason.
• Employee Data

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To set you up with an account on the website and to fulfil your orders
We also receive personal information indirectly, from the following sources in the following scenarios:
• We record details of visitors at exhibitions and the like
• We use cookies to track activity on our website
We use the information that you have given us in order to set up new accounts and to provide you with information about our products and services
We may share this information with third parties such as credit agencies and delivery companies.
If you are signed up to our newsletter, you acknowledge and accept that your information is stored with Mailchimp, our email marketing provider. You can learn more about Mailchimp’s privacy policy on their website.

If you have requested to sign up for a trade account, through our social media channels, you acknowledge and accept that you will be subscribed to our newsletter. To unsubscribe, there is a link at the bottom of all emails we send. You can also unsubscribe within the “My Account” section on our website. You can learn more about Mailchimp’s privacy policy on their website.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored.
We keep customer data indefinitely but can delete at your request providing we have no further need for our financial accounting records.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected], 0845 660 5445 or Sandy Farm Business Centre, The Sands, Farnham GU10 1PX if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Apollo Housewares Ltd, Sandy Farm Business Centre, The Sands, Farnham GU10 1PX].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk